I had some time today to finally change the webcam that looks over our driveway. I got a PoE security camera from an eBay trader a while ago but only plugged it in once for testing. There must have been default password which is now lost. So, you can reset these things, right?

First problem – there’s no hardware reset at all. Not that much hope via Google (or, rather duckduckgo which I use now) other than having to email stuff to the manufacturer. I tried a password resetter found on GitHUB but it does not work.

Ok, what do I need to do… 

First, get their software. Oh it’s only Windows, so fire up the old Windows laptop and wait for it to do it’s booting up updates and sort itself out, usually at least 5 minutes.

Next, run the software and select ‘forgot password’ at which stage I can download some XML or take a photo of a QR code. These go to the manufacturer.

Next, download their PDF which has to be filled in. Find the laptop does not have Acrobat Reader, so go and get that. IE insists on opening…

Next, find out that their software does not let you copy text from the various fields needed for filling in their PDF. Ok, it will export to CSV so do that.

Next, open the CSV into Excel, which for some reason thinks it’s unlicensed and sticks in read only mode. Discover that for some reason read only mode also means no copying!

Next, close and restart Excel to sort its licence out, and finally copy the relevant fields into the PDF.

Last, send an email with the PDF and the XML and wonder why the XMP does not include all the fields you have to type into their PDF.

Finally, turn laptop off and wait for it to do its updates, only 10 minutes this time.

Notice and autoreply from the company that the email has been received but suggesting I contact the local branch in the UK. Forward the email and wonder why they don’t simply say that in their instructions anyway…

Honestly, the time it has taken for me to do this far exceeds the cost of the camera. If the password reset code does not come within a day it would actually be cheaper to simply buy a new camera on one-day delivery!

Good grief…

Edit: so, the reset key arrived. It does not work.